We use trusted, secure payment gateway partners protected by Secure Socket Layer (SSL) encryption to process all payments made on TutorDollar.com. This policy explains how payments, delivery, revisions, and cancellations work for our services.
1. Full Payment Before Work Begins
All orders on TutorDollar.com require full payment of the agreed price before work on your order begins. This is because we pay our subject-matter experts in advance to begin work on your requirement. No partial payment or "pay after delivery" option is available.
2. Delivery Timeline
Once payment is successfully received, your order is assigned to an expert and delivered to your registered email/WhatsApp within 6 to 80 hours, depending on the complexity, length, and deadline of your requirement. The exact turnaround time for your specific order will be confirmed with you before or at the time of payment.
3. Revision Policy (5-Day / 120-Hour Window)
After delivery, you have 5 days (120 hours) from the time of delivery to request revisions if the completed work does not match the requirements you originally shared with us. We will revise the work at no additional cost within this window, as many times as reasonably needed to align the delivery with your original requirement.
To request a revision, please contact us at [email protected] or on WhatsApp with your Order ID and a clear description of the changes needed.
4. Cancellation Policy
Because work begins immediately after payment and our experts are engaged and paid in advance, orders cannot be cancelled once payment has been made and work has started. If you wish to cancel before making payment, simply do not proceed with the payment - no charge will be made.
5. No-Refund Policy After the Revision Window
Once the 5-day (120-hour) revision window mentioned in Section 3 has passed, the delivered work is considered final, accepted, and complete. No refunds will be issued for any order after this period, under any circumstances, including but not limited to claims of dissatisfaction, change of mind, or disputes raised after this window has closed.
This policy exists because we pay our experts in advance for every order, and our costs are committed at the time of delivery. It also protects our service - and honest customers - from fraudulent claims filed after work has already been delivered, reviewed, and used.
6. Refunds Are Only Applicable If:
- We fail to deliver your order within the agreed deadline and do not resolve the delay, or
- We cancel your order from our side due to being unable to fulfill it, or
- Your payment was deducted from your bank/card but the order was not successfully placed on our system (technical/gateway failure). In this case, the deducted amount will be refunded to your original payment method.
To request a refund under the above conditions, contact us with your Order ID and User ID at [email protected]. Approved refunds are processed to your original payment method and typically take 7-14 business days to reflect, depending on your bank.
7. Chargebacks and Payment Disputes
By placing an order and completing payment (including entering your own card details and OTP/authentication), you confirm that you are the authorized user of the payment method used and that you are voluntarily purchasing our service under the terms of this policy.
If a chargeback, "unauthorized transaction," or payment dispute is raised with the payment gateway or bank after delivery has been made and the 5-day/120-hour revision window has passed, we reserve the right to contest the dispute and submit evidence of order placement, payment authorization, delivery, and any related communication to the payment gateway, bank, or relevant authority to demonstrate that the service was delivered as agreed.
We do not verify or have visibility into whether a payment method used to place an order was obtained fraudulently by the person placing the order. Responsibility for the lawful use of any payment method rests solely with the person completing the transaction.
8. Sale Items / Discounted Services
Only regular-priced orders are eligible for the refund conditions listed in Section 6. Orders placed during a discount, offer, or promotional pricing are final and non-refundable, except where required by law.
9. General Payment Disclaimer
While using any payment method available on the Website, we are not responsible for any loss or damage arising directly or indirectly due to:
- Lack of authorization for any transaction, or
- Any error in the information you provided to the respective payment method, or
- Exceeding a pre-set limit mutually agreed between you and your bank, or
- Any payment issues arising out of the transaction, or
- Decline of transaction for any other reason.
All Credit/Debit Card, UPI, and other payment instruments are processed through our payment gateway partners and are also governed by the terms and conditions agreed between you and your card/bank/payment provider. We do not store your full card details on our servers.
10. Consent
By using our website and completing a payment, you agree to the terms of this Payment, Delivery, Revision, and Cancellation & Refund Policy in full.
11. Updates to This Policy
We may update or amend this policy from time to time. Changes will be posted on this page, and your continued use of our services after such changes constitutes acceptance of the updated policy.